Shipping policy

At Xbott, we aim to deliver your kids' smartwatches and accessories safely and efficiently across India.

Shipping Availability

Xbott currently ships products within India. Orders can be shipped only to the delivery address provided during checkout. If you wish to ship products to different addresses, separate orders must be placed.

Order Processing

Orders are processed Monday to Saturday. Orders placed on Sundays or public holidays will generally be processed on the next working day. Processing and dispatch may take additional time during major sales, promotional events, festivals, or unforeseen operational circumstances.

Delivery Time

For prepaid orders, Xbott currently provides free delivery across India. The estimated delivery period is generally 5–7 business days after order processing, although actual delivery time may vary depending on the destination and courier network. Remote locations and areas with limited courier coverage may require additional delivery time.

Cash on Delivery

The Cash on Delivery (COD) option is currently [available / temporarily unavailable due to operational reasons]. Xbott may update COD availability in the future at its discretion.

Order Tracking

Once your order has been dispatched, Xbott will provide tracking information through the contact details associated with your order. Customers can use the tracking information to monitor shipment status and estimated delivery progress.

Delivery Attempts

Our logistics partners may make delivery attempts according to their operational schedules. Customers should ensure that someone is available to receive the order at the provided address. If delivery fails because of an incorrect address, incomplete information, customer unavailability, or other customer-related circumstances, additional delivery attempts or charges may apply where applicable.

Incorrect Address

Customers are responsible for providing a complete and accurate delivery address, including full name, house/building number, street/locality, city, state, PIN code, and a valid contact number. Xbott cannot guarantee successful delivery where incorrect or incomplete address information has been provided.

Damaged or Tampered Packages

If the package appears visibly damaged, opened, or tampered with at the time of delivery, customers are advised to refuse the delivery where possible. Please immediately contact us with your order ID and relevant photographs/videos where requested.

Order Marked Delivered but Not Received

If your order is marked as delivered but you have not received it, contact Xbott Customer Support within 24 hours of the delivery notification. Our team will coordinate with the applicable delivery partner to investigate the shipment.

Non-Serviceable Locations

Certain locations may not be serviceable through our delivery partners. If an address is found to be non-serviceable, Xbott may contact the customer for an alternative serviceable address or provide an appropriate resolution.

Invoice

An invoice will be provided for eligible orders. If you have not received your invoice or require assistance, contact support@Xbott.com

Delays Beyond Our Control

Xbott is not responsible for delivery delays caused by circumstances beyond our reasonable control, including natural disasters, severe weather, government restrictions, strikes, public disturbances, courier disruptions, festival-season delays, transportation interruptions, and other unforeseen events.