Refund policy

At Xbott, we are committed to providing reliable, safe technology products for children and a smooth shopping experience for parents. If you receive a defective, damaged, incorrect, or non-functional product, we are here to help.

This Return & Refund Policy explains the conditions and process for product replacement, order cancellation, and refunds for purchases made through the official Xbott website.

Eligibility for Replacement

Products purchased from the official Xbott website may be eligible for replacement within 7 days from the date of delivery, subject to the conditions mentioned in this policy.

Replacement requests may be considered in the following situations:

• The product is defective or does not function as intended.
• The product was damaged during transit.
• You received a product different from the one ordered.
• The product is missing essential components or accessories.
• The product develops a qualifying functional issue within the applicable replacement period.

For products that arrive damaged, tampered with, or visibly damaged, customers should report the issue to Xbott customer support within 24 hours of delivery.

Product Condition for Replacement

To process a replacement request, the product should preferably be returned with:

• Original product packaging.
• All accessories and included components (charger, straps, etc.).
• User manuals and documentation.
• Original invoice/order details.
• Any other items supplied with the product.

Products showing damage caused by misuse, accidental damage, unauthorized modification, unauthorized repair, liquid exposure beyond the product's specified rating, improper use, or normal wear and tear may not qualify for replacement.

How to Request a Replacement

To request a replacement, contact Xbott Customer Support with:

• Order ID.
• Customer name.
• Registered mobile number or email address.
• Reason for replacement.
• Photographs/videos showing the issue, where applicable.

Our support team may request additional information or troubleshooting steps before approving a replacement.

Inspection & Approval

All replacement requests are subject to verification and inspection. Once the returned product is received and inspected, Xbott will determine whether the product qualifies for replacement under this policy. If the request is approved, a replacement product will be processed subject to stock availability.

Replacement Timeline

Once the eligible returned product is received and the replacement is approved, Xbott aims to dispatch the replacement within approximately 5–6 working days, subject to product availability and logistics conditions. Delivery timelines may vary depending on the destination and courier service.

Refunds

Where a replacement is not possible due to product unavailability or other applicable circumstances, Xbott may provide a refund. Approved refunds are generally processed through the original payment method. Customers should allow approximately 5–7 working days for the refund to reflect, depending on the payment provider or bank.

Order Cancellation

Orders may be cancelled before dispatch, subject to processing status. Once an order has been dispatched, cancellation may no longer be possible. Orders placed under special, promotional, or limited-time offers may be subject to additional cancellation conditions.

Incorrect or Incomplete Delivery Information

Customers are responsible for providing accurate delivery information at the time of placing an order. If an order cannot be delivered because of an incorrect address, incomplete information, customer unavailability, or other circumstances attributable to the customer, additional delivery or re-delivery charges may apply where applicable.

Products Damaged During Delivery

If the package appears visibly damaged or tampered with at the time of delivery, customers are advised to refuse delivery where possible and immediately contact Xbott Customer Support. If an order is marked as delivered but has not been received, please contact Xbott within 24 hours.

Non-Returnable Situations

A replacement or refund may not be available where the issue results from:

• Accidental damage.
• Misuse or negligence.
• Unauthorized repair or modification.
• Physical damage caused after delivery.
• Normal wear and tear.
• Failure to follow product instructions.
• Damage caused by accessories or equipment not approved for use with the product.
• Issues arising from software, applications, network connectivity, or third-party services where the product itself is functioning normally.

Policy Changes

Xbott reserves the right to update this Return & Refund Policy from time to time. Any changes will be published on this page with an updated effective date.

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